AI-Native CRM
AI is woven into every layer of Kantos — from MCP access so agents can manage your CRM via chat, to autonomous live chat, smart form classification, AI onboarding, knowledge base RAG, and intelligent data import.
Legacy CRMs treat AI as a premium add-on or a chatbot sidebar. They bolt on GPT wrappers without rethinking workflows. Your team still does the same manual work, just with a fancier text box.
Kantos is built AI-first. Every workflow — from lead capture to live chat to onboarding — has AI integrated at the core. MCP protocol support means AI agents can read, write, and manage your entire CRM directly. This isn't a wrapper — it's a CRM designed for the AI era.
Key Capabilities
Everything ai-native crm offers out of the box.
- MCP Server (60+ Tools)
Full Model Context Protocol server with OAuth 2.0. AI agents like Claude can query records, create objects, update fields, and manage automations directly via your CRM — no custom integration needed.
- Autonomous Live Chat
Three AI modes: draft suggestions for human review, auto-reply when confidence is high, or fully autonomous handling with smart escalation triggers for sentiment, keywords, and complexity.
- AI Onboarding Assistant
GPT-4o-powered streaming chat guides new admins through complete CRM setup — analyzing uploaded CSVs, proposing object schemas, and executing approved changes with human-in-the-loop approval.
- Knowledge Base RAG
Upload PDFs, DOCX, and other documents to vector stores. AI assistants automatically retrieve relevant context for live chat and email responses — source-aware, grounded answers.
- Smart Classification & Import
LLM-powered form classification routes ambiguous submissions. Smart import analyzes CSV/Excel columns and proposes field types, naming, and status options automatically.
Use Cases
How teams use ai-native crm
Agent-Managed CRM
Connect Claude, ChatGPT, or any MCP-compatible agent to your Kantos CRM. Ask your AI to "show me all leads from this week" or "create a follow-up task for this deal" — it just works.
24/7 AI Sales Rep
Deploy an AI assistant on your website that qualifies leads, answers questions from your knowledge base, books appointments, and hands off to humans when needed.
Zero-Config Onboarding
Upload your existing data and let the AI assistant propose your entire CRM schema — objects, fields, statuses — then approve and execute in one click.
Technical Details
- MCP server with JSON-RPC 2.0, OAuth 2.0 (authorization code flow), and scoped API keys (read/write/admin)
- OpenAI Responses API with function calling for live chat tool use (schedule_call, qualify_lead, book_appointment, update_record, etc.)
- Confidence scoring and configurable thresholds for auto-reply mode
- Smart escalation triggers: negative sentiment, keyword detection, low confidence, conversation length
- Custom AI actions framework: webhook, redirect, collect_info, transfer_to_human
- AI usage tracking with token counting and cost calculation
Explore More
Related Features
Smart Intake & Lead Capture
One script captures forms from WordPress, Wix, Squarespace, Webflow, Shopify, or any HTML site. AI-powered classification routes submissions automatically.
Customizable Data Model
Unlimited custom objects and fields with 10+ field types, JSONB-backed records, and a full schema UI. Your CRM adapts to your business, not the other way around.
Ready to make the switch?
Experience the difference of a truly flexible CRM.
Join our early access program and help shape the future of CRM. Early adopters lock in lifetime pricing.