AI is woven into every layer of Kantos — from MCP access so agents can manage your CRM via chat, to autonomous live chat, smart form classification, AI onboarding, knowledge base RAG, and intelligent data import.
Legacy CRMs treat AI as a premium add-on or a chatbot sidebar. They bolt on GPT wrappers without rethinking workflows. Your team still does the same manual work, just with a fancier text box.
Kantos is built AI-first. Every workflow — from lead capture to live chat to onboarding — has AI integrated at the core. MCP protocol support means AI agents can read, write, and manage your entire CRM directly. This isn't a wrapper — it's a CRM designed for the AI era.
Everything AI-Native CRM offers out of the box.
Full Model Context Protocol server with OAuth 2.0. AI agents like Claude can query records, create objects, update fields, and manage automations directly via your CRM — no custom integration needed.
Your AI agent can write a one-off email or send one of your saved templates from your own Gmail or Outlook, reply inside the same thread, attach files, and schedule it for later — all logged on the right record.
Your AI agent can read your WhatsApp, SMS, email, website chat and Instagram conversations — photos and voice notes included — and answer them through Kantos, under your name, to the number or address the conversation already uses. It follows WhatsApp’s 24 hours like your team does: after that it can only send one of your approved templates.
Two AI modes: Supervised, where the agent writes a draft for a person to check and send, or Autopilot, where it answers on its own and hands the conversation to a person when it is not sure, the visitor is upset, or the question is too complex.
Each AI agent has its own email address. When a contact writes to it, the agent drafts a reply from your instructions and knowledge base. By default the reply waits on the agent’s page for you to edit, send or discard; switch off Supervised and replies go out on their own, from your own verified sender.
Set up an AI agent for the whole business, or one just for you that looks after your own leads. It answers replies to your emails (in Kantos or in your connected Gmail or Outlook), writes first to new leads from your website forms, and answers WhatsApp and live chat. Choose which leads each agent looks after, and on each channel whether it waits for your OK (Supervised) or answers on its own (Autopilot). Choose which fields it may read, on the lead and on records linked to it, such as an order’s status. Tell it in plain words when to always hand over to a person, such as a complaint or a rejected offer, who to tell, and what to say to the lead meanwhile. When someone from your team writes, it steps back.
Choose what each agent may do besides answering: book an appointment at a free time, save details the lead gives in the fields you pick, add a note for your team, set a follow-up, move the lead to a status you allow, or send one of your email templates. You can also build your own actions from simple steps, such as telling a colleague or sending the details to your own system. A supervised agent never books or sends a template itself: it suggests, and a colleague confirms.
Switch it on and your agent answers customers who write to your WhatsApp number, from your instructions, your knowledge base and your live property listings, with each listing’s price and page in the customer’s language. In Supervised mode a person sends, edits or dismisses each reply in the inbox; on Autopilot it answers on its own within about a minute, and hands the conversation to a person when they ask for one, are upset, or it is not sure.
GPT-4o-powered streaming chat guides new admins through complete CRM setup — analyzing uploaded CSVs, proposing object schemas, and executing approved changes with human-in-the-loop approval.
Upload PDFs, DOCX, and other documents to vector stores. AI assistants automatically retrieve relevant context for their live chat and email replies — source-aware, grounded answers.
LLM-powered form classification routes ambiguous submissions. Smart import analyzes CSV/Excel columns and proposes field types, naming, and status options automatically.
Use Cases
Connect Claude, ChatGPT, or any MCP-compatible agent to your Kantos CRM. Ask your AI to "show me all leads from this week" or "create a follow-up task for this deal" — it just works.
Deploy an AI assistant in your website chat that qualifies leads, answers questions from your knowledge base, notes when a visitor wants a call, and hands off to humans when needed. It answers email sent to its own address too, and those replies wait for your OK unless you turn that off.
Upload your existing data and let the AI assistant propose your entire CRM schema — objects, fields, statuses — then approve and execute in one click.
Explore More
One script picks up the forms on your website, whether it runs on WordPress, Wix, Squarespace, Webflow, Shopify or plain HTML. You approve each new form once; after that, its submissions become records on their own.
Unlimited custom objects and fields with 13 field types, JSONB-backed records, and a full schema UI. Your CRM adapts to your business, not the other way around.
Ready to make the switch?
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