Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your data.
Introduction
Welcome to Kantos ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered CRM platform.
Information We Collect
Information You Provide
- Account information (name, email address, company details)
- Billing information (processed securely through Stripe)
- Customer data you upload to the CRM (leads, contacts, messages)
- Communication preferences and settings
Automatically Collected Information
- Usage data (features used, time spent, interactions)
- Device information (browser type, IP address, operating system)
- Cookies and similar tracking technologies
- Log data (access times, pages viewed, errors)
How We Use Your Information
We use your information to:
- Provide, maintain, and improve our CRM services
- Process transactions and send transactional emails
- Send service updates, security alerts, and administrative messages
- Provide customer support and respond to inquiries
- Analyze usage patterns to improve our platform
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our terms
Email Communications
Transactional Emails
We send transactional emails necessary for the operation of our service, including:
- Account verification and password resets
- Billing notifications and receipts
- Trial expiration reminders
- Important service updates and security alerts
- CRM-related notifications (new leads, automated workflows)
Marketing Emails
With your explicit consent, we may send marketing emails about new features, product updates, and educational content.
Data Sharing and Disclosure
We share your information only in the following circumstances:
Service Providers
Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit (TLS/SSL) and at rest
- Row-level security (RLS) policies in our database
- Multi-tenant data isolation
- Regular security audits and monitoring
- Role-based access controls
- Secure API key management
Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal, tax, or regulatory purposes.
Your Rights and Choices
You have the right to:
Access
Request a copy of your personal information
Correct
Update inaccurate or incomplete information
Delete
Request deletion of your account and data
Export
Download your data in a portable format
Opt-out
Unsubscribe from marketing communications
Object
Object to processing of your information
To exercise these rights, please contact us at privacy@kantos.ai or through your account settings.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your account sessions
- Analyze site traffic and usage patterns
- Improve our services and user experience
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
Children's Privacy
GDPR & CCPA Compliance
For users in the European Union and California, we comply with GDPR and CCPA requirements. You have additional rights under these regulations, including:
- Right to data portability
- Right to be forgotten
- Right to restrict processing
- Right to object to automated decision-making
- Right to know what data is collected and sold
To exercise these rights, please contact us at privacy@kantos.ai.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: