Real-Time Live Chat
Embeddable chat widget with pre-chat forms, unified inbox, agent status, and visitor tracking. One script tag adds branded live chat to any website.
Live chat tools are separate products with separate inboxes, separate contacts, and separate billing. Your team context-switches constantly.
Kantos Live Chat is built into the CRM. Conversations appear alongside emails in your unified inbox, with visitor context, agent routing, and lead capture — all in one place.
Key Capabilities
Everything real-time live chat offers out of the box.
- Embeddable Widget
One script tag adds a customizable chat widget to any website — fully branded with your colors, logo, and messaging.
- Pre-Chat Forms
Capture visitor name, email, and custom fields before the conversation starts to qualify leads instantly.
- Unified Inbox
Live chat conversations appear alongside emails with real-time message delivery.
- Agent Status
Toggle online/offline, see who is available, and route conversations to the right team members.
- Visitor Tracking
See which page visitors are on, their referrer, and browser info for contextual support.
- Slack Integration
Receive live chat notifications in Slack and reply directly from threads. Your team stays in their workflow while AI handles the rest.
Use Cases
How teams use real-time live chat
Sales Qualification
Engage high-intent visitors browsing your pricing page and capture them as leads mid-conversation.
Customer Support
Provide instant help with full context from the visitor's CRM record and previous interactions.
Explore More
Related Features
AI-Native CRM
AI is woven into every layer of Kantos — from MCP access so agents can manage your CRM via chat, to autonomous live chat, smart form classification, AI onboarding, knowledge base RAG, and intelligent data import.
Smart Intake & Lead Capture
One script captures forms from WordPress, Wix, Squarespace, Webflow, Shopify, or any HTML site. AI-powered classification routes submissions automatically.
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