Communications Overview
Design emails, manage templates, and engage customers.
Kantos Communications provides a visual email builder, template management, and email logs to help you engage with contacts effectively. Design beautiful emails, personalize with variables, and track delivery.
Professional Emails, Zero Code
Create stunning, responsive emails with our drag-and-drop builder. No HTML knowledge required—just design, personalize, and send.
Sending Emails
Via Automation
The most common way to send emails is through automations:
{
"type": "send_email",
"config": {
"template_id": "tmpl_welcome",
"to": "{{record.email}}",
"subject": "Welcome to {{org.name}}!",
"from_name": "{{sender.name}}",
"reply_to": "{{sender.email}}"
}
}Manual Send
Send emails directly from a record:
Open a Record
Navigate to the record you want to email.
Click "Send Email"
Find the email action in the record menu.
Select Template
Choose a template or compose from scratch.
Review & Send
Preview the personalized email and click send.
Email Logs
Track every email sent from your Kantos account:
| Status | Description |
|---|---|
| Sent | Email successfully sent to mail server |
| Delivered | Email accepted by recipient's mail server |
| Opened | Recipient opened the email (tracking pixel loaded) |
| Clicked | Recipient clicked a link in the email |
| Bounced | Email couldn't be delivered |
| Complained | Recipient marked as spam |
| Unsubscribed | Recipient clicked unsubscribe |
Email Tracking
Open and click tracking is enabled by default. You can disable it per template if needed for privacy-sensitive communications.
Domain Authentication
Improve deliverability by authenticating your sending domain:
Open Domains
Go to Domains in the sidebar.
Add Your Domain
Enter the domain you want to send from (e.g., company.com).
Add DNS Records
Add the provided DNS records to your DNS — a CNAME for mail routing, two DKIM CNAMEs, plus MX and DMARC records.
Verify
Click "Verify" to confirm the records are properly configured. Propagation can take minutes to 48 hours.
Important for Deliverability
Without domain authentication, your emails may land in spam folders. Complete verification before sending to customers.
Setting This Up With an AI Agent
Kantos exposes an MCP (Model Context Protocol) server. Connect an AI agent — Claude or any other MCP client — and it can handle most of the flow above for you.
Connect Your Agent
As an org admin, go to API → MCP Integrations and connect your agent via OAuth.
Agent Registers the Domain
It calls domains_create, which returns the DNS records SendGrid needs.
You Add the DNS Records
This one step stays human — no agent can edit your registrar's DNS for you. Paste in the records it gave you.
Agent Finishes Setup
Once you confirm the records are in, it calls domains_validate to check propagation, then email_senders_create to add a sender and start sending.
What the agent can and can't do
domains_list, domains_create, domains_validate, email_senders_list, email_senders_create, and email_senders_check_verification cover the whole flow except one thing: actually adding DNS records at your registrar. That step has to stay with a human — the agent will tell you exactly what to add and pick up again once that is done.
Best Practices
Design
- Keep subject lines under 50 characters
- Use a clear, single call-to-action
- Include your logo for brand recognition
- Test on multiple email clients
- Always include an unsubscribe link
Deliverability
- Authenticate your sending domain (SPF, DKIM, DMARC)
- Maintain a clean email list
- Don't use spammy words in subject lines
- Keep image-to-text ratio balanced
- Monitor bounce rates and remove invalid emails
Next Steps
- Email Builder — Design emails with the visual builder
- Templates — Create and manage email templates
- Variables — Personalize emails with dynamic data
- Automations — Send emails automatically