Communications Overview

Design emails, manage templates, and engage customers.

Kantos Communications provides a visual email builder, template management, and email logs to help you engage with contacts effectively. Design beautiful emails, personalize with variables, and track delivery.

Professional Emails, Zero Code

Create stunning, responsive emails with our drag-and-drop builder. No HTML knowledge required—just design, personalize, and send.

Sending Emails

Via Automation

The most common way to send emails is through automations:

{
  "type": "send_email",
  "config": {
    "template_id": "tmpl_welcome",
    "to": "{{record.email}}",
    "subject": "Welcome to {{org.name}}!",
    "from_name": "{{sender.name}}",
    "reply_to": "{{sender.email}}"
  }
}

Manual Send

Send emails directly from a record:

Step

Open a Record

Navigate to the record you want to email.

Step

Click "Send Email"

Find the email action in the record menu.

Step

Select Template

Choose a template or compose from scratch.

Step

Review & Send

Preview the personalized email and click send.

Email Logs

Track every email sent from your Kantos account:

StatusDescription
SentEmail successfully sent to mail server
DeliveredEmail accepted by recipient's mail server
OpenedRecipient opened the email (tracking pixel loaded)
ClickedRecipient clicked a link in the email
BouncedEmail couldn't be delivered
ComplainedRecipient marked as spam
UnsubscribedRecipient clicked unsubscribe

Email Tracking

Open and click tracking is enabled by default. You can disable it per template if needed for privacy-sensitive communications.

Domain Authentication

Improve deliverability by authenticating your sending domain:

Step

Open Domains

Go to Domains in the sidebar.

Step

Add Your Domain

Enter the domain you want to send from (e.g., company.com).

Step

Add DNS Records

Add the provided DNS records to your DNS — a CNAME for mail routing, two DKIM CNAMEs, plus MX and DMARC records.

Step

Verify

Click "Verify" to confirm the records are properly configured. Propagation can take minutes to 48 hours.

Important for Deliverability

Without domain authentication, your emails may land in spam folders. Complete verification before sending to customers.

Setting This Up With an AI Agent

Kantos exposes an MCP (Model Context Protocol) server. Connect an AI agent — Claude or any other MCP client — and it can handle most of the flow above for you.

Step

Connect Your Agent

As an org admin, go to API → MCP Integrations and connect your agent via OAuth.

Step

Agent Registers the Domain

It calls domains_create, which returns the DNS records SendGrid needs.

Step

You Add the DNS Records

This one step stays human — no agent can edit your registrar's DNS for you. Paste in the records it gave you.

Step

Agent Finishes Setup

Once you confirm the records are in, it calls domains_validate to check propagation, then email_senders_create to add a sender and start sending.

What the agent can and can't do

domains_list, domains_create, domains_validate, email_senders_list, email_senders_create, and email_senders_check_verification cover the whole flow except one thing: actually adding DNS records at your registrar. That step has to stay with a human — the agent will tell you exactly what to add and pick up again once that is done.

Best Practices

Design

  • Keep subject lines under 50 characters
  • Use a clear, single call-to-action
  • Include your logo for brand recognition
  • Test on multiple email clients
  • Always include an unsubscribe link

Deliverability

  • Authenticate your sending domain (SPF, DKIM, DMARC)
  • Maintain a clean email list
  • Don't use spammy words in subject lines
  • Keep image-to-text ratio balanced
  • Monitor bounce rates and remove invalid emails

Next Steps

    Communications | Kantos Docs