Kantos

Connect knowledge bases to your assistants so they can reference your company's documentation, pricing, policies, and FAQs when answering questions.

Why Connect Knowledge Bases

Without knowledge bases, assistants can only use the context of the current conversation and record data. With knowledge bases, they gain access to your company's documentation for more accurate, detailed responses.

Product documentation — Answer feature and how-to questions
Pricing information — Provide accurate pricing details
Company policies — Reference return policies, SLAs, and terms
FAQ content — Answer common questions instantly

Connecting Knowledge Bases

Open Assistant Settings

Edit the assistant you want to enhance.

Knowledge Section

Find the Knowledge Bases section in the assistant configuration.

Select Bases

Check the knowledge bases you want to attach. You can attach multiple.

Save

Save the assistant configuration. Changes take effect immediately.

Selective Knowledge

Only attach relevant knowledge bases. A sales assistant needs product and pricing info, but not technical troubleshooting guides. Fewer, more relevant sources lead to better responses.

Best Practices

Match knowledge to purpose — A support assistant needs troubleshooting docs, not sales playbooks
Keep knowledge current — Outdated information leads to incorrect responses from assistants
Test after connecting — Ask the assistant questions that should be answered from the knowledge base to verify it's working
Monitor accuracy — Check assistant responses for accuracy and update knowledge bases when gaps are found

Next Steps

Knowledge Base Setup — Create and manage your knowledge bases
Uploading Content — Add files and text to knowledge bases
Writing Instructions — Tell assistants how to use knowledge