Knowledge Base Overview

Knowledge Bases store your company documentation, FAQs, and reference materials that AI Assistants can use to provide accurate, contextual answers.

What to Include

Add content that helps AI assistants answer questions accurately:

• Product Documentation — Features, specifications, how-to guides
• Pricing Information — Plans, tiers, discounts, terms
• Company Policies — Return policy, SLAs, terms of service
• FAQs — Common questions and answers
• Process Documentation — Internal procedures, workflows
• Competitor Information — Comparison sheets, differentiators

Troubleshooting

Assistant not finding information

• Verify the knowledge base is attached to the assistant
• Check that content has finished processing
• Ensure content uses relevant keywords
• Try rephrasing your question

Incorrect answers

• Review source content for accuracy
• Check for conflicting information
• Update outdated content
• Add more specific details

Best Practices

Content Quality

• Write clear, concise content
• Use consistent terminology
• Structure content with headings
• Include specific details and examples
• Avoid jargon unless defined

Maintenance

• Review quarterly for accuracy
• Update when products or policies change
• Remove deprecated information
• Monitor assistant accuracy for gaps

Next Steps

• Creating a Knowledge Base — Set up and organize your first knowledge base
• Uploading Content — Add files, text, and URLs to your knowledge base
• AI Assistants — Connect knowledge bases to your assistants