Lead Routing
Send every new lead to the rep who speaks their language — from WhatsApp chats, website forms or the API — and alert them with a link straight to the conversation.
Multilingual sales teams lose leads in a shared inbox: a German enquiry waits because nobody knows it is theirs, or the wrong person answers it.
Kantos reads the language from the page the lead came from, or from the message itself, assigns the rep for that language, and alerts them by email and in-app. Everyone replies from Kantos, and customers only ever see your business number.
Key Capabilities
Everything Lead Routing offers out of the box.
- Language from the page
Page addresses like /de/ or /nl/ set the language automatically; a short AI check covers messages without one.
- One rep per language
Map each language to a rep, with a fallback rep for anything unmapped or unknown.
- WhatsApp contacts become leads
A first message from a new number creates a lead, links the chat, and routes it.
- Alerts that open the chat
Email and in-app alerts with one tap to the conversation, and no repeat alerts until it is read.
- Shared inbox, personal view
Mine and Everyone views, reassignment with a hand-over alert, and who sent each reply.
- Alerts when a lead waits
If nobody has replied after 15 minutes the rep is reminded, and after 30 their manager too, on WhatsApp, email or in-app.
- A first reply that sounds human
An automatic WhatsApp or email reply in the lead's language, a few random minutes later, and only during your opening hours.
- Landing pages straight in
Forms on Netlify, Framer or your own site send leads to Kantos with the ad that brought them, and a returning visitor is added to their existing record.
Use Cases
How teams use Lead Routing
International property sales
Route German, Dutch and Scandinavian buyers to the agent who speaks their language.
Multilingual support desks
Give each language desk its own queue on one shared WhatsApp number.
Explore More
Related Features
AI-Native CRM
AI is woven into every layer of Kantos — from MCP access so agents can manage your CRM via chat, to autonomous live chat, smart form classification, AI onboarding, knowledge base RAG, and intelligent data import.
Smart Intake & Lead Capture
One script captures forms from WordPress, Wix, Squarespace, Webflow, Shopify, or any HTML site. AI-powered classification routes submissions automatically.
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