Knowledge Base
Creating Collections
Build and manage AI knowledge stores.
Create and organize knowledge bases to give your AI assistants access to accurate, up-to-date information about your business.
Creating a Knowledge Base
Navigate to Knowledge
Go to Settings then Knowledge Bases.
Create New
Click Create Knowledge Base.
Name It
Give it a descriptive name like "Product Docs" or "Sales FAQ".
Add Content
Upload files or paste text content.
Process
Wait for content to be processed and indexed.
Organization
Keep knowledge bases organized for better results:
Separate by Topic
- Product Knowledge — Features and capabilities
- Sales Knowledge — Pricing, objection handling
- Support Knowledge — Troubleshooting, FAQs
- Policy Knowledge — Terms, compliance
Use Clear Titles
Name documents clearly so the AI can identify relevant content:
Good: "Return Policy - 30 Day Money Back Guarantee"
Bad: "policy_v2_final"
Good: "API Rate Limits and Quotas"
Bad: "limits.txt"Connecting to Assistants
Open Assistant Settings
Edit the assistant you want to enhance.
Knowledge Section
Find the Knowledge Bases section.
Select Bases
Check the knowledge bases to attach.
Save
Save the assistant configuration.
Selective Knowledge
Only attach relevant knowledge bases. A sales assistant needs product and pricing info, but not technical troubleshooting guides.
Storage Limits
| Plan | Vector Storage |
|---|---|
| Trial / Free | 20 MB |
| Paid Plans | 1 GB |
Next Steps
- Uploading Content — Add files and text to your knowledge base
- Assistants & Knowledge — Connect knowledge bases to assistants
- Knowledge Overview — Best practices and troubleshooting