Live Chat
Agent Management
Engage visitors in real-time with an embeddable chat widget.
Manage your team's availability and ensure visitors know when someone is available to chat.
Agent Status
Each team member can set their status using the toggle in the Live Chat settings:
- Online — Available to receive new chats. The widget shows as "online" to visitors.
- Offline — Not available. Visitors see the offline message and can leave a message.
How Visitor Status Works
The widget shows as "online" if any agent in your organization is online. When all agents are offline, visitors see your configured offline message.
Handling Offline Messages
When visitors send messages while all agents are offline, the conversation still appears in your inbox. You can respond later and the visitor will receive your reply (if they provided an email).
Status Persistence
Your agent status is remembered across sessions. If you set yourself to offline, you'll remain offline until you manually change it back.